Client Lifecycle Marketing – How Can It Impact Your Client Retention?

Do you want to turn one-time buyers into lifelong brand advocates? Then the way to do it is through Client Lifecycle Marketing. This is an approach that is guaranteed to retain clients for the long-term and build strong relationships with your brand. 

What Is Client Lifecycle Marketing?

Client Lifecycle Marketing is an approach that meets the needs of the client throughout their journey with your brand, from the initial awareness stage all the way through multiple purchases. It helps you increase the lifetime value of your clients by creating lasting relationships where you provide what they need over and over again. 

The benefits of this approach are easy to see when you look at the cost of acquiring new clients versus the cost of retaining current clients. It costs a great deal less to nurture relationships with your existing buyers than to bring in new leads. 

Responding to Clients’ Needs

A client’s needs change over time. When they first encounter your business, they want to learn about you, what you have to offer, how you can solve their problems, and how you’re different from others offering similar products or services. Once they’ve made a purchase, they need other products to solve different needs, help with making the most of the products they purchased, and so on. It’s all about meeting your clients where they are at each stage and helping them make the right decisions. 

The 3 Phases of Client Lifecycle Marketing

There are 3 phases in this approach where client needs are very different: 

Attract – The person gets to know about your company and understand how your products or services meet their needs. In return, you learn about the client.

Motivate – This is where you help the person make their buying decision by presenting options and encouraging them to take action.

Delight – Once the first purchase is made, offer support, develop the relationship, delight the person by exceeding expectations, and explore other needs your business can satisfy.

The Importance of Engagement

The Client Lifecycle Marketing Model is visualized as a wheel where the 3 phases revolve around a “hub” of engagement. This means two things: First, it’s not a process that goes straight through like a sales funnel. Clients may return to a previous phase or pass back and forth between them.

The importance of the hub is that engagement is what builds your relationship with the client. You continually engage with them, and this is what keeps the process moving and the wheel spinning. It’s also what keeps people involved in your business and motivated to learn more. 

Client Lifecycle Marketing Is the Key to Client Retention

The Client Lifecycle Marketing model is the best way to retain clients, and that should be the goal of every business. It’s not enough to simply get people to buy from you once. Your goal should be to nurture long-term relationships where your clients buy from you repeatedly and go on to tell others about the great value you offer. 

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